Why buy from Titan Casket
Frequently Asked Questions
Yes! The process is simple: you choose the product type and any desired customization, and we will deliver to the funeral home of your choice. It is illegal for funeral homes to refuse you this right or charge you any additional delivery or handling fees.
If you prefer, we can also deliver your casket to a residential address (such as your home) or to a storage facility.
At Titan Casket, we offer unbeatable prices and superior quality, selection, and service. Our selection typically offers a significant price saving (up to 85%) over buying from a funeral home. Our caskets are thoughtfully designed and we can accommodate custom orders.
Titan Casket also provides superior customer service. We are a small, independent operation and take great pride in assisting our clients throughout the funeral process. Your satisfaction and peace of mind are our top priorities.
Yes; we guarantee that the caskets and coffins offered by Titan Casket are as good, if not better, than those sold by funeral homes.
The Funeral Rule as set forth by the Federal Trade Commission (FTC) ensures that consumers have the right to provide a casket by their own means, without penalty. This means that:
- Buying a casket or coffin for sale online and arranging delivery to your selected Funeral Home for use in a Funeral Service is legal in all 50 States
- Funeral providers cannot refuse to use a casket or coffin you bought online, or put unreasonable or onerous restrictions on when it must be delivered or who must receive delivery
- You cannot be charged an additional fee if you supply the casket - federal law prohibits funeral directors from charging “casket-handling” or other fees for people who purchase their casket online
- You cannot be required to purchase any goods or services that are not required by law - funeral homes are allowed to charge one non-declinable “basic” fee, but only one, and this should be for basic or required goods and services
- The funeral home may not lie about or misrepresent funeral or cemetery laws, rules, or regulations - if you are told something is required by law, ask for a copy of the law
- Other kinds of misrepresentations, such as to the quality of caskets or coffins bought online, or the likelihood of damages in transit, are also illegal. Consumer protection laws in most states also prohibit such deceptive practices. State Licensing Boards in all 50 states have the right to (and do) discipline Funeral Directors for dishonesty and misrepresentation, and Federal law also prohibits dishonest, deceptive, and unfair acts and practices
We recommend requesting a “General Price List” from the funeral home and comparing those prices with ours.
IMPORTANT: If you are observing any violation of the Funeral Rule, please contact us. We help out clients fight for their federal rights.
While always a good idea, you do not have to be present at the funeral home for delivery. A funeral provider’s refusal to use third party merchandise until the consumer has inspected it may place an unreasonable burden on consumer choice, in violation of Section 453.4(b)(1) of the FTC Funeral Rule. If you would like to be notified prior to delivery so you can be present, please contact us to set up a notification.
For residential deliveries, the carrier will call to schedule an appointment time and you must be present to accept delivery.
Our standard size caskets are 24-inches wide interior, and fit most adults up to 6’10” and 300 pounds. HOWEVER, we strongly recommend you confirm sizing with your funeral director or other professional, who can help you determine the size of the casket your loved one will need.
Titan offers 28”- 33” exterior widths on most oversize caskets.
Titan Casket is proud to include fast standard shipping with every purchase at no additional cost.
Need it by a specific date? Please contact us and we can usually accommodate.
We know that this product is precious and highly personal cargo, and our mission is to deliver your item on time and in perfect condition. We encourage inspection of the item at the time of delivery. In the (very rare) case of damage, please refuse delivery of the item and take pictures if possible. We will immediately ship a replacement item or issue a full refund.
We also understand the importance of timing, and track shipments daily to ensure smooth transit and resolve any carrier delays. If for any reason your shipment is delayed and will not be able to arrive in time for use, we will return the item and issue a full refund.